We show hospitality businesses what their customers think of each aspect of what they do.
We'll show you the strengths to leverage and the opportunities to grasp.
Most importantly we'll show you how much these things matter to your customers so you know what to focus on next.
Put another way, where reviews help customers make decisions, we help businesses make decisions.
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We use a survey and analysis method that cuts through the noise of isolated experiences to give you a
360 degree, strategic snapshot of your business as your customers see it.
Why?
When you're immersed in something it's hard to see the wood for the trees.
You know your business from the inside out, but how your customers see it can be a different matter.
That's where we come in. We'll give you a clear, strategic view of your business from your customers' perspective.
We'll show you what you do well and where you can improve, prioritised for maximum impact on customer satisfaction.
The benefits
1. More repeat business, recommendations, and improved reviews by fixing pain points.
2. Improved ROI - by acting first on what matters most to customers, and hopefully finding some easy wins.
3. Higher staff engagement: we'll show you and them the impact they have and gather their unique, informed perspective.
4. Know your strengths so you can maintain and develop these for strong brand identity.
About us
Our team has over 15 year's experience in market research, specialising in customer experience measurement.
Our experience includes industries as diverse as online retail, higher education and financial services but our focus has become hospitality as it's the area we're passionate about.
Effective survey design
Our tried, tested, and refined survey has been developed to get the best quality feedback in the most efficient manner.
Thorough analysis
Experienced interpretation
We know research and we know hospitality meaning we interpret data through a real world lens for sensible, evidenced recommendations.